Pages

Commercial Bank of Africa career opportunities Kenya

Want to make it big in banking?

Commercial Bank of Africa aims to be the leader within the banking industry in Kenya and the Eastern Africa region.

Our efforts and resources are focused on Corporate Banking, Institutional Banking, Treasury and the high-end market of Personal Banking.

As such, we seek to recruit customer-focused and performance-oriented individuals with strong leadership skills to fill the vacant positions listed below.

Head of Branch Banking

Reporting to the Head of Personal Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, strong leadership, team development and achievement of service delivery excellence in branches so as to ensure full realization of bank branch revenue targets.

The role will have strong leadership and oversight responsibilities to ensure strong delivery from regional retail managers.

Key Responsibilities

* Working with the team to achieve sales & service through in-branch business development activities (Business planning and growth (deposits and lending) as well as customer growth and retention), effective Banking Hall management and providing feedback to the team
* Assigning and rationalising targets to branches as defined by all business units. Targets will be distributed to the various branches as per respective branch dynamics
* Executing initiatives that monitor and manage Service KPIs and Operational Risk indicators at each branch for quality assurance
* Resource allocation to branches to ensure optimisation of value
* Monitoring and evaluating Regional Managers and/or Branch Manager Performance
* Minimization of exposures to and impact of operational risks inherent in branch service delivery
* Leadership which translates into conducive work environment and employee satisfaction
* Overseeing staff development and motivation to achieve strong performance

Qualifications and Experience Requirements

* University Degree — Upper Second Class Honours or CPA 3.0
* At least 10 years’ banking experience, 6 of which should be in a Sales or Relationship Management role
* Proficiency in computer use including MS Office tools and banking systems

Head of Credit Analysis

Reporting to the Head of Business Management, the purpose of this role is to manage the Credit Analysis function within the CBA group business functions covering Personal, SME and Corporate Customer relationship management.

This entails the formulation and implementation of robust credit analysis policies and guidelines in liaison with Head of Group Business Management and Head of Risk Management. The role also contributes to the overall portfolio management for the Bank.

Key Responsibilities

* Contribute to the origination of credit applications from the business
* Quality of leadership experienced in the unit and how effectively that translates into conducive work environment and employee satisfaction
* Quality of Credit Analysis services (Credit reports, industry reports and portfolio information) in supporting business goals
* Safe custody and ease of retrieval of credit reports and recommendations

Qualifications and Experience Requirements

* University degree preferably in Accounting, Finance or Management - Upper Second Class Honors or CPA 3.0 or equivalent
* Associate of Chartered Institute of Bankers (or equivalent) strong advantage
* 8 years’ banking experience with at least 4 years of Credit Analysis experience and 2 years’ experience in a Senior and People Management role

Head of Customer Experience

Reporting to the Head of Personal Banking,, the purpose of this role is to manage overall end to end customer experience within the Group through all channels using well defined standards and processes.

The experience is best judged through the eyes of customers, supported by clear tracking parameters and measurable metrics that gauge performance.

Key Responsibilities

* Define, build and articulate the Bank’s customer experience requirements and align to overall corporate strategic goals
* Establish and manage key customer experience processes, including but not limited to customer contact facilities, customer interaction model, consultative selling, financial planning, complaint management, referral management, customer retention, voice of customer/complaint management, retention management, performance metrics, process improvement toolkit and change management
* Identify mission critical customer experience management focus for the Groups’s delivery channels, benchmark best service practices to support business performance and enhance customer satisfaction and loyalty scores
* Establish, drive and manage an effective channel merchandising strategy for the Group
* Manage key micro marketing activities, including, implementation guidelines for in-branch customer events and customer contact management
* Oversee and ensure customer management, sales and service processes are at all times compliant to regulatory and risk-related requirements
* Ensure that CBA is a market leader in terms of clear communication to customers and compliance with any consumer protection legislation

Qualifications and Experience Requirements

* University degree or equivalent — Upper Second Class Honours or GPA 3.0.
* An MBA will be an added advantage
* Minimum of 7 years’ experience in management within Business or Operations function with a customer facing bias, with at least 3 of those in a senior management position
* Appropriate service quality certification will be an added advantage
* Experience leading change and inspiring teams with an exciting future vision

Research Economist

Reporting to the Head of Business Development, Treasury, the purpose of this role is to provide predictive analytics to the Bank’s currency and fixed income traders as well as analytical support to the Bank’s Asset and liability Committee.

Key Responsibilities

* Conducting research and providing insights on evolving trends in the currency markets, fixed income and commodity markets as well as local and global policy developments
* Production of Market Research and Insights and communicating these views through articles, seminars and periodic newsletters to the Bank’s clients, the Bank’s management and the media
* Developing econometric models that can forecast currency movements and trends
* Conducting industry studies and surveys on select industries in the region - manufacturing, telecoms and the energy sectors
* Analytical support to the Bank’s Asset and Liability Committee-coordination of a monthly ALCO speaker series to discuss critical business development and research themes relevant to the Bank’s balance sheet
* Analysis of Treasury Bills, short-term time deposits and overnight placements, currency swaps among other money market instruments

Qualifications and Experience Requirements

* A graduate degree in Economics — Upper Second Class Honors or GPA 3.0
* 4 years’ experience in using statistical analysis to predict future trends and financial market behavior patterns
* Banking/Treasury experience will be an added advantage

Retail Managers

Reporting to the Head of Branch Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.

Key Responsibilities

* Business planning and growth (deposits and lending) as well as customer growth and retention
* Management information reporting and integrity
* Profit improvement and cost management
* Quality of service in branch service delivery
* Minimization of exposures to and impact of operational risks inherent in branch service delivery
* Leadership which translates into conducive work environment and employee satisfaction at the branch
* Implement branch structure in line with organization strategy to enhance efficiency and job satisfaction
* Application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment

Qualifications and Experience Requirements

* University Degree — Upper Second Class Honors or CPA 3.0
* At least 7 years’ banking experience, 4 of which should be in a sales or relationship management experience
* Proficiency in computer use including MS Office tools and banking systems

IT Client Service Manager

Reporting to the Head of IT, the purpose of this role is to Manage IT service delivery through liaison with the business units in order to improve the Bank’s business operations.

Key Responsibilities

* Defining, maintaining and enhancing best value IT services (as measured against external benchmarking,) that meets business requirements
* Managing the delivery, performance and supply chain of IT services to provide the required level of service, system performance and functionality to meet business objectives
* Responsible for ensuring all enabling IT systems (e.g. core applications, email, telephone system, intranet and network) plus all back-end supporting IT infrastructure components are available and performing as intended
* Manage all procedures related to the identification, prioritization and resolution of end user service requests, including the monitoring, tracking, and coordination of the Service Desk functions, commensurate with the lTlL framework
* To develop and maintain strategic relationships with the various departments across CBA plus partners and suppliers
* Provide a high quality of leadership for the Service Desk unit in-order to facilitate a conducive work environment and employee satisfaction
* Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements

Qualifications and Experience Requirements

* University Degree, preferably in Information Systems - Upper Second Class Honors or CPA 3.0
* Minimum 3 years’ experience in IT
* Sound knowledge of Information Technology and related support architectures.
* Adequate understanding of the various computer processing systems within the banking industry and the applications of IT in business will be an added advantage
* Knowledge in providing Service Level Agreements and Help Desk deliverables

System Analyst

Reporting to the Manager, Infrastructure and System Support, the purpose of this role is to develop, Support and Implement Information Systems that include Card Systems, Office Systems and other departmental Business Systems as required.

The role is also responsible for ensuring that technical solution resolves the business problem by providing expert guidance in effective translation of business requirements into robust technical solutions.

Key Responsibilities

* Effectiveness of the network security system (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access
* Provide 24 hour on-call support on the Office automation products, Network and Central system and provide remedial actions so as to observe service level agreements with business
* Ensures user, operational and security acceptance tests are performed and coordinates installation of new systems & enhancements of components and makes post-implementation evaluation
* Implements and maintains technical platforms & Application Architecture for Disaster Recovery Planning. Ensure availability, capacity and serviceability of such infrastructures (Business Continuity)
* Ensures that all security aspects are defined, documented and implemented in accordance with the Bank’s Security IT Policy and guidelines
* Monitor System Performance of all core servers, routers and WAN links to ensure optimum efficiency

Qualifications and Experience Requirements

* University Degree in Computer Science - 2nd Class Upper Division or CPA 3.0. Masters Degree in Information Technology will be an added advantage
* Minimum of 3 years’ work experience with Microsoft applications in a complex IT environment administering and supporting MS Exchange 2010 and SharePoint
* Proficiency in Industry Standards Certifications such as A+, MCSE, OCP, MCP is mandatory
* Knowledge of networking technologies will be an added advantage

Senior Business Analyst

Reporting to the Head, Enterprise Programs Management, the role works closely with Product and Process owners to continuously evaluate the performance of CBA’s products and processes as guided by the Bank’s strategic objectives as well as supporting achievement of business results, income and cost.

Key Responsibilities

* Develop and continuously improve methodology for Business Process evaluation and re-engineering
* Conduct Business Process Re-engineering initiatives as per the developed methodology to deliver quantifiable business benefits
* Support product development initiatives to ensure innovative product rollout in line with system capabilities and that requisite process improvements are achieved
* Develop and integrate process performance standards that ensure that delivery of CBA’s products and services is consistently competitive against her peer banks. The standards should be reinforced by reliable measurement mechanisms
* Evaluate process change requests from business and functional users and advise on viability from a system and process perspective to ensure optimal benefits realization
* Continuous review of End User Operations and Helpdesk Cases against approved procedure to identify and address improvement opportunities and/or noncompliance to procedures
* Analyse customer survey reports and other business intelligence sources to develop product and process proposals/initiatives that harness opportunities and/or mitigate threats
* Support project execution of corporate initiatives through effective business process review to ensure achievement of the Bank’s strategic goals
* Proactively research and apply the regulatory requirements, directives and best practice standards for bank operations to identify the requisite controls to be applied to our system and process platforms to assure integrity of bank operations

Qualifications and Experience Requirements

* University Degree - Upper Second Class Honors or GPA 3.0
* At least 5 years’ banking experience with adequate experience in Service Delivery
* At least 3 years’ Project Management experience with certification in Project Management
* Proficiency in office automation and banking technologies

To apply, send your application letter and CV, quoting the job title via e-mail only, to jobs@cba.co.ke

Kindly submit your application by Wednesday 7 September, 2011.

Only shortlisted candidates will be contacted.

No comments: